Shipping Policy Effective Date: January 7, 2025 Address: 1510 Boyson Rd, Hiawatha, Iowa (IA)

At QuackToPin, we are dedicated to delivering your orders efficiently and securely. This Shipping Policy outlines the available shipping methods, costs, timelines, and conditions to ensure a transparent and satisfactory experience.

1. Shipping Methods

We offer a range of shipping options to accommodate varying needs:

a. Standard Shipping

  • Delivery Time: 5-7 business days.

  • Features: Reliable and cost-effective with tracking available.

  • Ideal For: Non-urgent orders.

b. Expedited Shipping

  • Delivery Time: 3-5 business days.

  • Features: Faster delivery with priority handling.

  • Ideal For: Time-sensitive orders.

c. Express Shipping

  • Delivery Time: 1-3 business days.

  • Features: Premium option with tracking and signature confirmation.

  • Ideal For: Urgent or high-value shipments.

2. Shipping Costs

Shipping costs are calculated based on:

  • Weight and Dimensions: Larger or heavier packages may incur higher fees.

  • Destination: Domestic shipments are typically less expensive than international deliveries.

  • Shipping Method: Faster delivery options cost more.

Exact shipping fees will be displayed at checkout before you confirm your order.

3. Free Shipping Policy

We offer free standard shipping on orders exceeding a specific value threshold, which may vary based on promotions or location. Free shipping does not apply to expedited or express options unless otherwise stated.

4. Delivery Areas

QuackToPin ships to most regions worldwide. However, certain areas may have restrictions due to logistical or regulatory challenges. Customers are responsible for ensuring their shipping address is accurate. QuackToPin is not liable for:

  • Failed deliveries due to incorrect or incomplete addresses.

  • Additional charges for address corrections after shipment.

5. International Shipping

For international orders:

  • Customers are responsible for customs duties, import taxes, and other fees imposed by their destination country.

  • Delivery timelines may vary depending on customs clearance processes.

  • QuackToPin is not liable for delays caused by customs or regulatory requirements.

6. Tracking and Notifications

All orders include tracking information provided via email once the package is dispatched. Customers can monitor their shipment status through the carrier’s website. Notifications include:

  • Order Confirmation: Acknowledgment of your placed order.

  • Shipping Notification: Details on dispatch and tracking.

  • Delivery Confirmation: Notification upon successful delivery.

7. Delivery Timelines

Estimated delivery times are calculated from the date of shipment, not the date of order placement. Factors influencing delivery timelines include:

  • Weather conditions or natural disasters.

  • Carrier delays during high-demand periods such as holidays.

  • Customs clearance for international shipments.

8. Lost or Damaged Shipments

In the rare event of a lost or damaged shipment, QuackToPin will:

a. Reporting

  • Customers must report lost or damaged items within 7 days of the expected delivery date.

  • Include the order number, tracking details, and photos (if applicable).

b. Investigation

  • Work with the carrier to locate the package or verify damages.

c. Resolution

  • For lost packages: Offer a replacement or full refund.

  • For damaged items: Provide a replacement, refund, or store credit as per customer preference.

9. Undeliverable Packages

Packages returned to QuackToPin due to undeliverable addresses, customs issues, or refusal of delivery will be handled as follows:

  • Reshipping: Customers may need to pay additional shipping fees for resending the package.

  • Refunds: Refunds for returned items will exclude original shipping costs unless the issue was caused by QuackToPin.

10. Multiple Shipments

Orders containing multiple items may be shipped separately depending on stock availability and warehouse locations. Customers will receive separate tracking numbers for each shipment.

11. Signature Requirements

Certain high-value or sensitive orders may require a signature upon delivery. Customers will be informed during checkout if this applies to their shipment.

12. Shipping Restrictions

QuackToPin complies with international trade regulations and cannot ship to:

  • Embargoed countries or restricted regions.

  • P.O. boxes (for expedited or express shipping services).

  • Addresses restricted by local authorities or carriers.

13. Customer Responsibilities

To ensure a smooth delivery process, customers are responsible for:

  • Providing accurate and complete shipping details.

  • Monitoring tracking updates and ensuring availability to receive the package.

  • Communicating with the carrier for rescheduling or special delivery instructions if required.

14. Returns Due to Shipping Issues

If a package is returned to QuackToPin due to carrier-related errors or unforeseen circumstances, our team will:

  • Investigate the issue with the carrier.

  • Reship the order at no additional cost if the carrier is at fault.

15. Support and Assistance

For shipping-related inquiries, contact our support team:

  • Email: info@quacktopin.com

  • Phone: (254) 977-4741

  • Live Chat: Accessible via our website during business hours.

16. Amendments to Shipping Policy

QuackToPin reserves the right to amend this Shipping Policy at any time. Updates will be posted on our website, and significant changes will be communicated via email. Continued use of our services after updates constitutes acceptance of the revised terms.

17. Contact Information

For any questions or concerns about this Shipping Policy, contact us: