Refund and Returns Policy Effective Date: January 7, 2025 Address: 1510 Boyson Rd, Hiawatha, Iowa (IA)

At QuackToPin, we are committed to providing a clear and customer-friendly refund and returns process. This policy outlines the eligibility criteria, procedures, and timelines for processing returns and refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 30 days of receiving the product.

  • The item must be unused, undamaged, and in its original packaging.

  • All tags, manuals, and accessories included with the product must be returned.

  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

The following items are non-returnable unless defective or damaged upon receipt:

  • Gift cards and downloadable software.

  • Perishable goods and personalized products.

  • Final sale or clearance items.

2. Steps to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email info@quacktopin.com with your order number, a description of the issue, and supporting evidence (e.g., photos of damaged items).

  2. Receive Authorization: Upon review, our team will issue a Return Authorization (RA) number along with detailed return instructions.

  3. Prepare the Package: Securely pack the item in its original packaging and include the RA number inside the package.

  4. Ship the Package: Use a trackable shipping method to return the item to the address provided. Retain proof of shipment until the return is processed.

3. Refund Process

Refunds are processed within 7-10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method unless otherwise requested. Customers will receive a confirmation email once the refund has been processed.

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to an error or defect caused by QuackToPin.

  • Partial Refunds: Items that do not meet the full eligibility criteria may qualify for partial refunds at the discretion of QuackToPin.

4. Exchanges

Exchanges are allowed for items of equal or lesser value, subject to stock availability. If the desired item is unavailable, customers may choose between a refund or store credit.

5. Damaged or Defective Items

If an item arrives damaged or defective, follow these steps:

  • Notify us within 7 days of receiving the item by emailing info@quacktopin.com.

  • Include detailed photos of the damage or defect, along with the packaging and shipping label.

  • Upon verification, QuackToPin will offer a replacement, repair, or full refund at no additional cost to the customer.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped in error by QuackToPin.

  • For defective or damaged items, QuackToPin will provide a prepaid return label or reimburse shipping costs.

7. Holiday Return Policy

Items purchased between November 15 and December 31 are eligible for extended returns until January 15 of the following year. All standard eligibility criteria and procedures apply.

8. Late or Missing Refunds

If you have not received a refund after the stated processing time:

  • Check with your bank or payment provider, as processing times may vary.

  • Contact QuackToPin at info@quacktopin.com for further assistance.

9. Contact Information for Returns and Refunds

For questions or assistance regarding returns and refunds, please contact us: