Sales Policy Effective Date: March 11, 2025

At QuackToPin, we are dedicated to providing a seamless and transparent shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing product sales, pricing, payment, and related procedures.

1. General Terms of Sale

All purchases made through QuackToPin are governed by this Sales Policy. By placing an order, customers agree to the following terms:

  • Products are intended for personal use and not for resale unless explicitly authorized.

  • Orders are subject to acceptance by QuackToPin and are confirmed via email after successful payment.

  • Customers must provide accurate and complete information during the ordering process.

2. Pricing and Promotions

a. Product Pricing

  • All prices are listed in USD and include applicable taxes unless stated otherwise.

  • Prices may be subject to change without notice. However, confirmed orders will not be affected by subsequent changes.

  • Errors in pricing due to technical or typographical issues will be corrected promptly, and affected customers will be notified.

b. Promotions and Discounts

  • Promotional offers, discounts, and coupons are valid for a limited time as specified in the promotion’s terms.

  • Discounts cannot be combined unless explicitly allowed.

  • Coupon codes must be applied at checkout and cannot be retroactively applied to completed orders.

3. Order Placement and Confirmation

a. Placing an Order

  • Orders can be placed through our website, https://quacktopin.com.

  • Customers must review their cart to ensure accurate product selection, quantities, and shipping details before checkout.

b. Order Confirmation

  • An email confirmation will be sent once payment is successfully processed. This includes the order number, product details, total cost, and estimated delivery date.

  • QuackToPin reserves the right to cancel orders due to inventory issues, payment disputes, or suspected fraud. In such cases, customers will be notified promptly and refunded if payment has already been made.

4. Payment Terms

a. Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.

  • Digital Wallets: PayPal, Apple Pay, Google Pay.

  • QuackToPin-issued gift cards or store credits.

b. Payment Security

  • All payments are processed securely using PCI DSS-compliant payment gateways.

  • Customer payment information is encrypted and never stored on our servers.

5. Shipping and Delivery

Shipping terms and conditions are detailed in our Shipping Policy. Key highlights include:

  • Customers are responsible for providing accurate shipping information.

  • Delivery timelines are estimates and may be affected by external factors such as weather or carrier delays.

  • Tracking information will be provided once the order is dispatched.

6. Product Availability

a. Stock Levels

  • QuackToPin strives to maintain accurate stock levels; however, some items may become unavailable after an order is placed.

  • In such cases, customers will be notified, and either a refund or alternative product option will be provided.

b. Pre-Orders

  • Some products may be available for pre-order. Estimated delivery dates will be provided at the time of purchase, but delays may occur due to unforeseen circumstances.

7. Returns and Refunds

For detailed return and refund policies, refer to our Refund and Returns Policy. Highlights include:

  • Returns must be initiated within 30 days of receipt.

  • Refunds are processed to the original payment method after the returned item is inspected and approved.

  • Shipping fees are non-refundable unless the return is due to a QuackToPin error.

8. Warranty and Liability

a. Product Warranty

  • Some products may include a manufacturer’s warranty, as specified in the product description.

  • Warranty claims must be directed to the manufacturer unless otherwise stated.

b. Limitation of Liability

  • QuackToPin is not liable for damages caused by misuse, improper handling, or unauthorized modifications to products.

  • Our liability is limited to the value of the product purchased.

9. Order Modifications and Cancellations

a. Modifications

  • Customers can request modifications to their order, such as changing the shipping address or updating product quantities, within 24 hours of placement by contacting info@quacktopin.com.

b. Cancellations

  • Orders can be canceled before shipment by contacting customer support. Once an order is shipped, it cannot be canceled, but customers may initiate a return upon receipt.

10. Sales Tax and Duties

  • Sales tax is calculated based on the shipping address and displayed during checkout.

  • For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their destination country.

11. Customer Support

For questions or assistance regarding sales, contact our support team:

12. Dispute Resolution

a. Resolution Process

  • Customers are encouraged to contact QuackToPin directly to resolve disputes or issues related to their orders.

  • Email info@quacktopin.com with the order number and a description of the issue.

b. Arbitration

  • If a resolution cannot be reached, disputes will be resolved through binding arbitration under applicable state laws.

  • Customers waive the right to participate in class-action lawsuits.

13. Amendments to the Sales Policy

QuackToPin reserves the right to modify this Sales Policy at any time. Updates will be posted on our website, and significant changes will be communicated via email. Continued use of our services after such updates constitutes acceptance of the revised terms.